PRIVACY POLICY
Sark Consultancy Services Private Limited | Sark Labs
1. Introduction
Welcome to Sark Labs. Sark Labs is a brand owned and operated by Sark Consultancy Services Private Limited, a company incorporated under the laws of India.
We respect the privacy of visitors, customers, participants, students, employees, contractors and other persons who interact with Sark Labs. This Privacy Policy explains:
- What personal data we collect
- How and why we collect it
- How we use, analyse, store and protect it
- When and with whom it may be shared
- How recordings, assessments, trackers, testimonials and learning analytics are handled
- How long different categories of records may be retained
- The rights and choices available to individuals; and
- How privacy-related questions and complaints may be submitted.
This Privacy Policy applies to personal data processed through:
- Sark Labs websites and landing pages
- Payment and registration pages
- Learning portals and applications
- Webinars and masterclasses
- Coaching, mentoring and consulting programs
- Brain Tests and other assessments
- Learning trackers, assignments and forms
- WhatsApp, email, telephone and community communications
- Sales, onboarding, mentoring, support, review, grievance and exit interactions
- Social-media interactions; and
- Any other Sark Labs service or platform that links to this Privacy Policy.
2. Data Fiduciary
The entity responsible for determining the purpose and means of processing personal data under this Privacy Policy is:
Sark Consultancy Services Private Limited
Operating under the brand name Sark Labs
Privacy and Grievance Officer
Name or designation: Grievance Officer
Email: contactus@sarklabs.com
3. Relationship With Other Policies
This Privacy Policy should be read together with:
- The Sark Labs Terms and Conditions
- The applicable Refund Policy
- The Cookie Policy
- Program-specific deliverables
- Payment-page terms
- Community Guidelines and Code of Conduct
- Recording notices
- Media and Results Use Permission; and
- Any specific notice displayed when personal data is collected.
The Terms and Conditions govern the contractual use of Sark Labs services. This Privacy Policy explains how personal data is processed.
The Cookie Policy explains how cookies, pixels, advertising identifiers and similar technologies are used. A Media and Results Use Permission governs identifiable promotional use of recordings, testimonials, images, videos and success stories.
Mandatory provisions of applicable law will prevail over any inconsistent provision.
4. Definitions
For this Privacy Policy:
“Personal data” means data about an individual who is identifiable by or in relation to that data.
“Processing” includes collecting, recording, organising, storing, using, analysing, sharing, transmitting, restricting, deleting or otherwise handling personal data.
“Participant”, “student”, “customer”, “user” or “you” means an individual who accesses, registers for, purchases or participates in Sark Labs services.
“Program” includes webinars, coaching, mentoring, consulting, digital products, assessments, learning platforms, trackers, communities and associated support.
“Service provider” means a third party that processes personal data on behalf of Sark Labs or supplies a service used in Sark Labs operations.
“Recording” includes audio, video, screen recordings, transcripts, meeting chat, call notes and related meeting metadata.
“Publicity material” includes testimonials, success stories, photographs, audio clips, video clips, written feedback, interviews, social-media content and promotional advertisements.
5. Personal Data We May Collect
The information collected depends on how an individual interacts with Sark Labs.
5.1 Identity and contact information
We may collect:
- Full name
- Email address
- Mobile or WhatsApp number
- Postal or correspondence address
- Country, state and city
- Age or confirmation of adult status
- Profile photograph
- Registration or student ID
- Profession, organisation and job title where provided
- Social-media profile information; and
- Identity-verification information where reasonably required.
5.2 Account and enrolment information
We may collect:
- Program and package selected
- Registration and enrolment date
- Batch allocation
- Mentor and account-manager allocation
- Program tenure
- Portal account and login status
- Access status
- Device authorisation
- Pause, restart and extension records
- Onboarding status
- Program goals; and
- Learning preferences.
5.3 Payment and transaction information
We may collect or receive:
- Invoice details
- Amount paid
- Payment status
- Transaction and gateway reference
- Payment method category
- Billing address
- GST and tax information
- Place-of-supply information
- Refund-processing status
- Chargeback or payment-dispute records; and
- Bank account name, account number and IFSC where required for refund or payment administration.
Complete card numbers, CVV numbers and online-banking passwords are ordinarily processed directly by the payment provider and are not intentionally stored by Sark Labs.
5.4 Program and learning information
We may collect:
- Attendance
- Session participation
- Videos and modules accessed
- Video watch history
- Worksheets and assignments
- Practice records
- Quiz performance
- Tracker entries
- Progress percentages
- Learning milestones
- Goal-setting information
- Speaking, reading, memory, focus or performance records
- Pause and restart history
- Support requirements; and
- Mentor or account-manager observations.
5.5 Technical and platform information
We may automatically collect:
- IP address
- Device identifier
- Browser
- Operating system
- Approximate location
- Login date and time
- Session duration
- Portal navigation
- Pages and modules accessed
- Failed-login events
- Security logs
- Referring URLs
- Cookie and advertising identifiers
- Campaign information; and
- Technical errors.
5.6 Assessment and Brain Test information
We may process:
- Assessment responses
- Test scores and measurements
- Test ID
- Test commencement and completion time
- Report-generation status
- Brain Test or assessment report
- Learning strengths and challenges
- Goals and preferences
- Personalised recommendations
- Expert observations
- Tracker information
- Report-explanation status; and
- Information required to create or interpret a learning plan.
Sark Labs assessments are educational and developmental tools. They are not intended to constitute medical, psychiatric, neurological or clinical diagnoses.
5.7 Communication information
We may collect and retain communications made through:
- Telephone
- Contact forms
- Support forms
- Social-media messages
- Webinar chats
- SMS
- Community groups
- Meeting chats; and
- Other official communication channels.
Communication records may include the content, sender, recipient, timestamp, attachments, delivery status and related metadata.
5.8 Recordings
We may collect or retain recordings of:
- Sales and enrolment calls
- Pre-onboarding and onboarding calls
- Coaching and mentoring sessions
- Account-manager calls
- Support calls
- Progress and review calls
- Group coaching sessions
- Community sessions
- Webinars
- Grievance and refund discussions
- Dispute-review calls
- Exit and closure calls; and
- Meetings conducted through telephone, Zoom, Zoho, Microsoft Teams or similar platforms.
5.9 Community and moderation information
Where a participant joins a WhatsApp or learning community, we may process:
- Messages posted
- Participation records
- Moderation records
- Reports or complaints
- Warnings
- Removal or restriction records
- Code-of-Conduct incidents; and
- Information required to protect the learning environment.
5.10 Grievance, refund and dispute information
We may process:
- Refund forms
- Complaints
- Support history
- Reasons for discontinuation
- Evidence submitted by the participant
- Program-delivery records
- Portal and tracker records
- Assessment records
- Call logs
- Access requests
- Payment disputes
- Chargebacks
- Legal correspondence
- Settlement communications; and
- Records required for courts, consumer commissions, regulators, payment providers or authorities.
Legally privileged communications with Sark Labs’ advocates and legal advisers will be handled separately.
6. How Personal Data Is Collected
We may collect personal data:
- Directly from the individual
- Through registration, payment and contact forms
- Through websites, portals and applications
- During webinars, sessions and calls
- Through email and WhatsApp
- Through assessments and trackers
- From payment providers
- From learning and assessment platforms
- From mentors, account managers and authorised personnel
- Through cookies and similar technologies
- From referral or advertising platforms
- From another person authorised by the individual
- From publicly available sources where lawful; and
- Through service providers acting on our behalf.
7. Purposes of Processing
Sark Labs may process personal data to:
- Register and identify users
- Process purchases and payments
- Generate invoices and receipts
- Provide program and portal access
- Conduct onboarding and personal alignment
- Administer Brain Tests and assessments
- Generate and explain reports
- Personalise learning plans
- Allocate mentors and account managers
- Deliver webinars and coaching
- Operate trackers, portals and communities
- Monitor attendance and progress
- Provide reminders and accountability
- Provide technical and customer support
- Improve content and service delivery
- Train and supervise authorised personnel
- Review quality and participant experience
- Respond to questions and complaints
- Process refund requests
- Verify refund and program-completion conditions
- Address misconduct and community violations
- Prevent unauthorised access and account sharing
- Protect intellectual property
- Detect fraud and security threats
- Process chargebacks and payment disputes
- Preserve evidence
- Conduct audit and compliance reviews
- Establish, exercise or defend legal claims
- Fulfil tax and accounting obligations
- Communicate schedule or service changes
- Send permitted marketing communications
- Analyse website and advertising performance; and
- Comply with lawful requests.
8. Grounds for Processing and Consent
Personal data may be processed:
- With the individual’s consent
- To supply a product or service requested by the individual
- To administer an agreement
- For uses permitted under applicable law
- To comply with legal obligations
- To prevent fraud or security incidents
- To protect individuals in an emergency
- To establish, exercise or defend a legal claim; or
- For another lawful purpose explained at the time of collection.
Where processing is based on consent, the relevant notice or request will identify the applicable personal data and purpose. Consent may be recorded through:
- A checkbox
- Online form
- Email confirmation
- Recorded confirmation
- Electronic signature
- Zoho Sign
- Aadhaar eSign
- Written agreement; or
- Another lawful electronic mechanism.
Merely displaying this Privacy Policy does not by itself replace any specific consent that applicable law requires for an optional purpose. Consent may be withdrawn where applicable. Withdrawal will operate prospectively and will not invalidate processing lawfully undertaken before withdrawal.
Sark Labs may retain information after withdrawal where retention is required for service administration, tax, accounting, fraud prevention, dispute management, evidence preservation or another lawful purpose.
9. Notice and Transparency
At or before collecting personal data, Sark Labs may provide notice through:
- This Privacy Policy
- The Terms and Conditions
- A payment or registration page
- An enrolment form
- An email
- A call-booking page
- A meeting-platform indicator
- An audible recording announcement
- A program-specific form
- A Cookie Policy
- A Media and Results Use Permission; or
- Another appropriate written or electronic notice.
Different notices may apply to different services and purposes.
10. Call, Session and Interaction Recordings
10.1 Recording notice
Sark Labs may record calls and sessions where recording has been disclosed through one or more of the following:
- Terms and Conditions
- Payment or registration page
- Booking page
- Welcome email
- Joining instructions
- Meeting-platform indicator
- Written communication; or
- An announcement at the beginning of the interaction.
Participants who do not wish to participate in a recorded support or grievance interaction may request an appropriate written communication channel, where reasonably available.
10.2 Information contained in recordings
Recordings may contain:
- Voice and video
- Names and participant details
- Statements and feedback
- Program goals
- Learning information
- Meeting chat
- Attendance information
- Date, time and duration
- Transcript
- Action items
- Technical metadata; and
- Information about Sark Labs employees, mentors or other participants.
10.3 Operational use of recordings
Sark Labs may use recordings for:
- Delivering the program
- Quality assurance
- Training and supervision
- Service improvement
- Recording instructions and action items
- Reviewing participant progress
- Maintaining support history
- Safety and security
- Fraud prevention
- Grievance and refund review
- Internal audit
- Compliance
- Payment-dispute response
- Evidence preservation
- Establishing or defending legal claims; and
- Responding to a court, consumer commission, regulator, police authority or other competent body.
A separate publicity permission is not required for these internal and operational uses where the recording was collected and processed under an applicable notice, agreement or lawful purpose.
10.4 Protection and access
Recordings may contain personal data belonging to more than one person. Access will be restricted to authorised personnel and service providers who require it for a permitted purpose.
Recordings will not ordinarily be sent through unsecured email or public links. Where a participant asks to review a recording, Sark Labs may, subject to applicable law and the rights of others:
- Verify identity
- Provide a summary
- Provide a transcript
- Provide relevant extracts
- Redact unrelated information
- Permit supervised review
- Provide secure, time-limited access
- Apply a watermark
- Restrict downloading or forwarding; or
- Produce the record directly before an authorised forum.
Participation in a recorded call does not give a participant the right to publish another person’s voice, private communication, personal data or confidential information.
11. Results, Testimonials, Recordings and Publicity
11.1 Progress information supplied to Sark Labs
Participants may be required to provide truthful information regarding:
- Progress
- Attendance
- Implementation
- Assignment completion
- Tracker updates
- Assessment results
- Skills developed
- Performance improvements
- Challenges
- Feedback; and
- Results achieved.
Sark Labs may use this information internally for coaching, personalisation, progress measurement, quality assurance, program improvement, community motivation, other marketing purposes, refund evaluation and record management.
11.2 Media and Results Use Permission
Where a participant has affirmatively accepted a separate Media and Results Use Permission, Sark Labs may use the material covered by that permission for the stated promotional, educational and business purposes. The permission may cover:
- Name
- Photograph
- Image
- Video
- Voice
- Written feedback
- Audio or video testimonial
- Interview
- Success story
- Progress information
- Before-and-after results
- Coaching-session extract
- Group-session extract; and
- Social-media content voluntarily shared with Sark Labs.
The permission may be obtained at enrolment or later through:
- A separate payment-page checkbox
- Enrolment form
- Testimonial form
- Email confirmation
- Recorded confirmation accompanied by clear notice
- Zoho Sign
- Aadhaar eSign; or
- Another legally recognised method.
11.3 Permitted publicity uses
Sark Labs may publish the approved material through:
- Sark Labs websites
- Landing pages
- Social-media pages
- Organic social-media content
- Paid advertisements
- Webinars
- Presentations
- Events
- Email campaigns
- Brochures
- Case studies
- Training or educational content
- Press and media material; and
- Other channels identified in the permission.
Sark Labs may edit material for reasonable purposes such as:
- Shortening
- Formatting
- Captioning
- Translation
- Removing pauses
- Improving sound or visual clarity; and
- Adapting the aspect ratio.
Sark Labs will not intentionally edit material in a manner that materially changes the participant’s meaning or creates a misleading representation.
11.4 Repeated use under one permission
A valid Media and Results Use Permission may authorise repeated use of the covered material without requiring a fresh permission for each individual publication, provided that:
- The use remains within the stated purpose
- The use remains within the permitted media and platforms
- The material remains within the identified scope
- The permission has not expired
- The participant has not validly withdrawn it where withdrawal is applicable; and
- The use complies with applicable law.
11.5 Materials excluded from routine publicity
Unless expressly and specifically authorised, Sark Labs will not use the following for public promotional purposes:
- Refund or grievance calls
- Legal or settlement communications
- Bank information
- Payment credentials
- Private identity documents
- Complete Brain Test responses
- Confidential assessment reports
- Health or medical information
- Private family information
- Other participants’ information
- Legally privileged communication; or
- Information unrelated to the participant’s success story.
11.6 Accuracy of public claims
Testimonials and success stories must reflect genuine experience. Where measurable claims are published, Sark Labs may retain supporting records.
Sark Labs may add contextual statements explaining that:
- Results vary
- Individual results are not guaranteed
- Outcomes depend on participation, effort and other circumstances; and
- A highlighted result may not represent the typical outcome.
11.7 Existing permissions
Where a participant previously granted a valid written, electronic or recorded publicity permission, Sark Labs may continue to rely on it within its documented scope. Where an earlier permission is unclear, cannot be demonstrated or does not sufficiently describe the intended public use, Sark Labs may request fresh confirmation.
A later update to this Privacy Policy does not retrospectively create publicity permission for material collected before the update.
11.8 Withdrawal
Where publicity use is based on withdrawable consent, a participant may request prospective withdrawal by contacting Sark Labs. Following a valid request, Sark Labs will take reasonable steps to discontinue new promotional publication within a reasonable operational period.
Withdrawal will not ordinarily:
- Invalidate prior lawful publication
- Require immediate recall of distributed printed materials
- Require deletion of records retained for legal or audit purposes
- Require removal of material from third-party caches outside Sark Labs’ reasonable control; or
- Affect genuinely anonymised or aggregated information.
12. Anonymised and Aggregated Information
Sark Labs may create statistical, aggregated or anonymised information from:
- Attendance
- Portal activity
- Assessments
- Trackers
- Program completion
- Performance changes
- Feedback; and
Where an individual is not reasonably identifiable, this information may be used for:
- Research
- Internal reporting
- Program improvement
- Educational content
- Business presentations
- Marketing
- Industry analysis; and
- Performance reporting.
Sark Labs will take reasonable steps to avoid publishing information that would reasonably permit re-identification.
13. Artificial Intelligence and Automated Tools
Sark Labs may use automation or contracted artificial-intelligence-assisted tools for:
- Transcription
- Summarisation
- Search
- Categorisation
- Customer-support assistance
- Drafting assistance
- Quality review
- Analytics
- Fraud detection; and
- Workflow automation.
Where such tools are used, Sark Labs will seek to:
- Use enterprise or contractually controlled services where reasonably available
- Limit information to what is necessary
- Mask identifiers where practical
- Apply access controls
- Restrict unrelated secondary use
- Review service-provider privacy terms; and
- Use human review for material refund, legal, disciplinary or termination decisions.
Sark Labs will not knowingly make complete identifiable private calls, confidential assessment reports or private dispute records publicly available for unrelated artificial-intelligence model training. This section does not prevent Sark Labs from using controlled technology services required to transcribe, analyse, secure or manage records for disclosed operational purposes.
14. Brain Tests and Assessments
Sark Labs may use internal or third-party services to administer Brain Tests and other assessments. Information may be shared with an assessment provider to:
- Create or authenticate the assessment record
- Administer the test
- Record completion
- Generate the report
- Link the report with the correct participant
- Resolve technical issues; and
- Allow authorised interpretation and support.
Assessment completion, report generation and personal explanation may occur at different stages. Sark Labs may combine assessment information with goals, tracker data, portal activity and participation information to develop educational recommendations.
Where an external expert is consulted, access will be limited to information reasonably necessary for the consultation.
15. Learning Analytics and Trackers
Sark Labs may review:
- Portal activity
- Video watch history
- Attendance
- Tracker entries
- Assignments
- Assessments
- Forms
- Support records
- WhatsApp; and
- Other implementation records.
These records may be used to:
- Monitor progress
- Provide reminders
- Personalise support
- Identify incomplete activities
- Verify access
- Review implementation
- Address technical issues
- Evaluate a results-based refund request; and
- Respond to a dispute or legally authorised forum.
Analytics are considered alongside relevant context and are not necessarily treated as proof of learning outcomes in isolation.
16. WhatsApp and Learning Communities
When an individual communicates through WhatsApp or joins a learning community:
- The individual’s name, number, photograph and messages may be visible to other participants according to the platform’s settings
- WhatsApp processes information under its own privacy terms
- Sark Labs may retain messages for support, moderation, program administration or dispute management
- Participants must respect the privacy of other persons
- Participants must not publish or circulate private information belonging to another person without authorisation; and
- Sark Labs may moderate or remove messages or participants according to its Terms, Code of Conduct and Community Guidelines.
Individual refund, grievance and dispute communications may be redirected to email or another private channel to protect privacy and maintain the intended learning purpose of the community.
17. Payments and Refund Information
Payments may be processed through authorised payment providers. Payment providers may independently collect card, bank, billing, authentication and transaction information under their own privacy policies.
Sark Labs may receive:
- Payer name
- Transaction reference
- Date
- Amount
- Payment status
- Payment method category
- Billing information; and
- Information required for invoicing, reconciliation, refunds or disputes.
Where bank information is requested for refund administration:
- The purpose will be communicated
- Access will be restricted
- Collection will not itself constitute approval of a refund
- It will not be used for marketing; and
- It will be deleted, masked or restricted when the applicable purpose and retention obligations end.
Users should never send passwords, OTPs, CVV numbers or online-banking login credentials to Sark Labs.
18. Cookies, Analytics and Advertising
Sark Labs may use cookies and similar technologies for:
- Essential functionality
- Login and session management
- Security
- Preferences
- Performance
- Analytics
- Attribution
- Advertising; and
Further details are provided in the Sark Labs Cookie Policy. Third-party analytics and advertising providers may receive:
- Cookie identifiers
- Device and browser information
- IP address
- Page-view information
- Interaction events
- Campaign and referral data
- Conversion events; and
- Other identifiers permitted by applicable settings.
Available preferences may be managed through the website’s cookie controls, browser controls and relevant third-party settings.
19. Sharing of Personal Data
Sark Labs does not sell personal data for money. Personal data may be disclosed where reasonably necessary to:
- Payment providers
- CRM, billing and accounting providers
- Zoho and other communication or workflow services
- Website and cloud-hosting providers
- Learning-management providers
- Brain Test and assessment providers
- Mentors, account managers and authorised contractors
- Email, telephone and WhatsApp service providers
- Analytics and advertising services
- Technology and security providers
- Auditors and accountants
- Advocates and professional advisers
- Banks and financial institutions
- Payment-dispute providers
- Insurers
- Courts and consumer commissions
- Regulators, police and government authorities
- Prospective business purchasers; and
- Other persons authorised by the individual.
Information may also be disclosed where required to:
- Comply with law
- Enforce an agreement
- Investigate fraud
- Protect customers, personnel or the public
- Address a security incident
- Resolve a payment or consumer dispute; or
- Establish, exercise or defend a legal claim.
Service providers are expected to use personal data only for authorised purposes and to maintain appropriate confidentiality and security.
20. International Processing
Some service providers may process or store personal data outside India. Where international processing occurs, Sark Labs will take reasonable steps to:
- Use reputable providers
- Review privacy and security commitments
- Limit information to permitted purposes
- Use contractual and organisational safeguards where appropriate; and
- Comply with applicable restrictions on international processing.
21. Data Retention
Personal data will be retained only for as long as reasonably necessary for the relevant purpose, service support, dispute management, evidence, audit or legal obligation.
Indicative retention periods are:
| Record category | Indicative period |
| Invoice, transaction, tax and corporate records | For the period required under applicable law |
| Customer and enrolment records | Program duration and ordinarily up to five years after closure |
| Portal, tracker and implementation records | Ordinarily up to five years after program closure |
| Brain Test and assessment records | Ordinarily up to five years after program closure |
| Call and meeting recordings | Ordinarily up to three years after recording |
| Support and WhatsApp communications | Ordinarily up to five years after closure |
| Refund, grievance and dispute records | Ordinarily up to five years after final closure |
| Active litigation, investigation or legal-hold records | Until final resolution and expiry of the relevant limitation period |
| Bank details collected for refund administration | Ordinarily up to 180 days after final processing or closure, unless longer retention is required |
| Website security and access logs | Ordinarily 12 to 24 months |
| Marketing and lead information | Until opt-out, purpose expiry or ordinarily two years after the last meaningful interaction |
| Publicity permissions and testimonial records | For the duration of use and a reasonable evidence period afterward |
| Cookie information | As described in the Cookie Policy |
A record may be retained longer where:
- A legal obligation applies
- Litigation or a complaint is pending
- A chargeback or investigation exists
- A legal hold is issued
- Fraud or security concerns exist
- Evidence is required to defend a claim; or
- The individual has validly agreed to longer retention for a specific purpose.
When data is no longer required, it will be deleted, anonymised or securely restricted, subject to backup cycles and legal obligations.
22. Security
Sark Labs uses reasonable technical and organisational safeguards, which may include:
- Encryption in transit
- Secure platforms
- Role-based access
- Need-to-know access
- Password controls
- Multi-factor authentication
- Access logs
- Backup and recovery procedures
- Device controls
- Security updates
- Confidentiality obligations
- Vendor review
- Redaction
- Data minimisation
- Secure evidence links
- Incident-response procedures; and
- Periodic access review.
No system can provide absolute security. Users are responsible for protecting their passwords, devices and account access and should promptly report suspected unauthorised use.
23. Personal-Data Incidents
Sark Labs maintains procedures for responding to suspected loss, unauthorised access, disclosure, alteration or destruction of personal data. Where required by applicable law, affected individuals and competent authorities will be notified in the prescribed manner.
A notice may include:
- A description of the incident
- Categories of information affected
- Possible consequences
- Actions taken
- Steps the individual may take; and
- Contact information.
24. Privacy Rights and Requests
Subject to applicable law, verification and exceptions, an individual may request:
- Information about personal data being processed
- Access to relevant personal data
- Correction of inaccurate data
- Completion or updating of incomplete data
- Erasure where retention is no longer necessary
- Withdrawal of consent
- Opt-out from marketing
- Grievance redressal
- Nomination where applicable; and
- Other rights available under applicable law.
Sark Labs may verify identity before responding. A request may be limited or refused where:
- Identity cannot reasonably be verified
- The request concerns another person’s data
- Disclosure would reveal privileged information
- Disclosure would create a security risk
- Legal retention is required
- Evidence is required for an active dispute
- The request is fraudulent; or
- Another lawful restriction applies.
Where a record contains information about multiple persons, Sark Labs may respond through:
- Redaction
- Relevant extracts
- A transcript
- A summary
- Supervised review
- Secure access; or
- Production before an authorised forum.
Requests should be submitted to:
Email: contactus@sarklabs.com
Subject: Privacy Request – [Access/Correction/Deletion/Consent/Complaint]
The request should include:
- Full name
- Registered email and mobile number
- Program or transaction details
- Nature of the request
- Relevant date range; and
- Information reasonably required to verify identity.
25. Grievance Redressal
Privacy complaints may be submitted to the Privacy and Grievance Officer identified in Section 2. The complaint should describe:
- The issue
- Relevant dates
- Information concerned
- Earlier communications; and
- Requested resolution.
Sark Labs will acknowledge and review the complaint within a reasonable period and may request additional information. Nothing in this Privacy Policy prevents a person from approaching an authority or forum available under applicable law.
26. Marketing Communications
Sark Labs may send:
- Program information
- Webinar invitations
- Educational content
- Service updates
- News
- Offers; and
- Promotional communications.
Recipients may opt out of promotional communications by using the unsubscribe option or contacting Sark Labs. Opting out of marketing does not stop essential account, payment, security, legal or service communications.
27. Children and Minors
Sark Labs coaching and mentorship programs are intended for adults aged 18 years and above, unless a specific program expressly states otherwise. Sark Labs does not knowingly process a child’s personal data without appropriate parental or guardian involvement and legally required permission.
Where unauthorised collection of a child’s data is discovered, Sark Labs will take reasonable steps to restrict or delete it, subject to applicable law.
28. User Responsibilities
Users should provide accurate and current information. Users must not:
- Provide another person’s data without authority
- Share another participant’s private information
- Publish private recordings without authorisation
- Share account credentials
- Access another person’s account
- Misuse information obtained through Sark Labs; or
- Circumvent security controls.
29. Third-Party Services and Links
Sark Labs services may contain links to third-party platforms. Those platforms operate under their own privacy policies.
Sark Labs is not responsible for the independent privacy or security practices of third parties. Users should review the relevant third-party terms before supplying information.
30. Business Transfers
If Sark Labs or Sark Consultancy Services Private Limited undergoes a merger, acquisition, restructuring, financing, sale or transfer of business, personal data may be transferred as part of that transaction. Where appropriate, affected individuals will be informed of a material change in ownership or processing.
31. Legal and Regulatory Disclosures
Personal data may be preserved or disclosed where reasonably necessary to:
- Comply with legal process
- Respond to a court or consumer commission
- Respond to police or regulators
- Address a payment dispute
- Investigate fraud
- Protect rights and safety
- Enforce the Terms and Conditions
- Establish or defend a legal claim; or
- Fulfil another legal obligation.
Nothing in this Privacy Policy prevents Sark Labs from retaining or producing records where required by a competent authority.
32. Changes to This Privacy Policy
Sark Labs may update this Privacy Policy to reflect:
- Changes in law
- Changes in services
- Changes in providers
- Security requirements
- Operational changes; or
- Changes in processing practices.
33. Governing Law
This Privacy Policy is governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023, applicable rules and notifications, and the Information Technology Act, 2000. Where another jurisdiction’s privacy law lawfully applies to specific processing, Sark Labs will seek to comply with the relevant requirements.
34. Contact Us
Sark Consultancy Services Private Limited
Operating under the brand name Sark Labs
General email: contactus@sarklabs.com
Telephone: 7066928405
Please do not send passwords, OTPs, complete card information, CVV numbers or online-banking credentials through email, WhatsApp or contact forms.
